Ticket info
| Ticket number | 32369 |
| Context | NOC-PoP |
| Ticket Status | Update |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 18/11/2025 11:16 |
| Ticket close time | |
| PoP | BO06-Tecnopolo |
| Equipment | rl2.bo06.garr.net |
| Affected Link | DC-INFRA-BO6 (cloud-greenfield link2) DC-INFRA-BO6 (link2 Pubblici Open) DC-INFRA-BO6 (link2 Servizi Interni) DC-INFRA-BO6 (link2 Servizi Nazionali) DC-INFRA-BO6 (link2 Site2Site) DC-INFRA-BO6 (link2 dcn) DC-INFRA-BO6 (link2 edustorage) DC-INFRA-BO6 (link2 overlay) DC-INFRA-BO6 (link2 vlab dcn) INFN - CNAF - Bologna - Corporate Cloud INFN - CNAF - Tecnopolo -- PoP Bologna-Tecnopolo - Link2 INFN CC - INFN - CNAF TECNOPOLO L3VPN LHCONE INFN - CNAF TIER1 - Link 3 L3VPN LHCONE INFN - CNAF TIER1 - Link 4 L3VPN LHCOPN INFN - CNAF TIER1 - Link 3 L3VPN LHCOPN INFN - CNAF TIER1 - Link 4 LAN gestione PoP BO06 [backup] rl2.bo06 -- rs1.bo01 rl2.bo06 -- rs1.mi01 |
| Affected Service | GARR-INFRA BO06 GARR-INFRA BO06 Cloud Greenfield GARR-INFRA BO06 DCI GARR-INFRA BO06 DCN GARR-INFRA BO06 Management Site2Site GARR-INFRA BO06 Public Open GARR-INFRA BO06 VLAB GARR-INFRA BO06 edustorage INFN - CNAF - Bologna - Tecnopolo INFN - CNAF - Corporate Cloud L3VPN INFN CC - INFN - CNAF LHCONE INFN - CNAF TIER1 LHCOPN INFN - CNAF TIER1 OPN LHCOPN CNAF-CERN lato CERN |
| Problem description | Riavvio inaspettato della FPC del router |
| Problem fixer | Supplier |
| Problem start | 18/11/2025 11:00 |
| Problem end | |
| Problem type | Fault |
| Subject | [Restart FPC] BO06-Tecnopolo - rl2.bo06 |
| History | 18/11/2025 11:16 Si apre segnalazione a vendor 18/11/2025 13:38 Vendor suggerisce di sostituire la PIC 1 del router, si apre ticket a fornitore |
| Problem fix |