Ticket info
| Ticket number | 27953 |
| Context | NOC-PoP |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 13/09/2023 16:16 |
| Ticket close time | 17/11/2023 15:17 |
| PoP | MI01-Lancetti |
| Equipment | rr1.mi01.garr.net |
| Affected Link | ECMWF Bologna -- PoP Milano-Lancetti GEANT IP service backup [GARR AP2] - PoP Milano Lancetti backup GEANT MD-VPN [GARR-BGP-LU-CoC-2] GEANT MIL1 management - PoP Milano Lancetti GEANT Peering backup [IAS-bck] - PoP Milano Lancetti backup JRC - Ispra -- PoP Milano-Caldera JRC - Ispra Building 72C -- PoP Milano-Lancetti L3VPN LHCONE GEANT -- PoP Milano-Lancetti L3VPN LHCONE KIAE via AMS L3VPN LHCONE KIAE via MOS LAN gestione PoP MI1 - [master] Peering KIAE via AMS Peering KIAE via MOS PoP MI1 - DCN TI RL1.PV00 -- RS1.MI01 e2e ExpressRoute 2 Uni-Milano Bicocca - lato GEANT e2e ExpressRoute 2 Uni-Roma2 - lato GEANT e2e LHCOPN CERN link1 IPv4 e2e LHCOPN CERN link1 IPv6 |
| Affected Service | CBIM - Pavia CNAO - Pavia ECMWF - Bologna ENEA - Ispra (VA) GEANT IAS GEANT IP service GEANT L3VPN LHCONE GEANT MD-VPN INFN - Pavia IRCCS ICS Maugeri - Pavia IRCCS IN Mondino - Pavia IRCCS S. Matteo - Pavia JRC - Ispra Peering KIAE Peering KIAE LHCONE UNI-Pavia e2e ExpressRoute Uni-Milano Bicocca - lato GEANT e2e ExpressRoute Uni-Roma2 - lato GEANT e2e LHCOPN MILANO-CERN |
| Problem description | Verifica alimentazione su apparato JRR (RR1.MI01). |
| Problem fixer | GARR |
| Problem start | 13/09/2023 11:30 |
| Problem end | 15/09/2023 12:21 |
| Problem type | Fault |
| Subject | MI01-Lancetti |
| History | 13/09/2023 16:16 Request remote hands to atlas edge portal. 13/09/2023 16:18 add ticket 17/11/2023 15:17 Allarme rientrato 17/11/2023 15:18 Allarme rientrato |
| Problem fix | Intervento andato a buon fine. |