Ticket info
| Ticket number | 33283 |
| Context | NOC-NetworkServices |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 21/04/2026 19:26 |
| Ticket close time | 23/04/2026 08:40 |
| Affected Link | E2E ECMWF TC1 - CSCS lato ECMWF TC1 e2e LHCOPN CERN link2 IPv4 e2e LHCOPN CERN link2 IPv6 |
| Affected Service | e2e ECMWF - CSCS (Lugano) e2e LHCOPN MILANO-CERN |
| Problem type | Fault |
| Problem description | Link down |
| Problem fixer | Supplier |
| Problem start | 21/04/2026 19:16 |
| Problem end | 22/04/2026 10:44 |
| Subject | E2E ECMWF TC1 - CSCS lato ECMWF TC1, e2e LHCOPN CERN link2 |
| History | 21/04/2026 19:26 An outage has been observed on the named services. GEANT operations centre is investigating. 22/04/2026 08:04 GEANT OC have been informed engineers are at the fault location and repair work is underway. This may take a few hours. Further updates to follow 22/04/2026 13:18 The services have been restored since 2026-04-22 08:44 UTC. This incident has been resolved. RFO will be shared later. 23/04/2026 08:40 |
| Problem fix | Repaired fiber cut between Grenoble and La Motte Servolex FR |