Ticket info
| Ticket number | 33275 |
| Context | NOC-NetworkServices |
| Ticket Status | Update |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 20/04/2026 15:50 |
| Ticket close time | |
| Affected Link | E2E ECMWF TC1 - CSCS lato ECMWF TC1 rl1.pi01 -- rs1.to01 rl1.pi02 -- rs1.to01 rl1.pi03 -- rs1.to01 rl1.rm01 -- rs1.mi02 rl1.to01 -- rs1.pi01 rl1.to02 -- rs1.pi01 rl2.pi02 -- rs1.to01 rs1.bo01 -- re1.mi02 rs1.bo01 -- re2.mi02 rs1.rm02 -- rs1.mi02 rs1.to01 -- rs1.pi01 |
| Affected Service | e2e ECMWF - CSCS (Lugano) |
| Problem type | Degradation |
| Problem description | Degrado di 4dB in RX a AL00 | Excessive attenuation on fiber span AL00-Centro -- AT01-S. Lazzaro |
| Problem fixer | Supplier |
| Problem start | 20/04/2026 14:05 |
| Problem end | 22/04/2026 12:44 |
| Subject | [Degrado] T-13r1s2 [3A-02]: AL00-Centro -- AT01-S. Lazzaro |
| History | 20/04/2026 15:50 Aperta segnalazione all'operatore 21/04/2026 12:02 Richiesti aggiornamenti 21/04/2026 14:30 Ongoing troubleshooting operations, service disruptions are expected until excessive attenuation is solved 22/04/2026 10:46 Team on site, intervention in progress. 22/04/2026 13:02 The intervention has been completed and the excessive attenuation issue has been resolved. Awaiting RFO |
| Problem fix |