Ticket info
| Ticket number | 33229 |
| Context | NOC-NetworkServices |
| Ticket Status | Update |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 10/04/2026 13:14 |
| Ticket close time | |
| Affected Link | [Optical] e2e CERN - Ginevra (CH) -- CNAF - Bologna Tecnopolo Tier1 via SpectrumSharing GARR-GEANT Link 1 [Optical] e2e CERN - Ginevra (CH) -- CNAF - Bologna Tecnopolo Tier1 via SpectrumSharing GARR-GEANT Link 2 [Optical] e2e CERN - Ginevra (CH) -- CNAF - Bologna Tecnopolo Tier1 via SpectrumSharing GARR-GEANT Link 3 [Optical] e2e CERN - Ginevra (CH) -- CNAF - Bologna Tecnopolo Tier1 via SpectrumSharing GARR-GEANT Link 4 [Optical] e2e CNAF - Bologna Tecnopolo Tier1 -- CERN - Ginevra (CH) via SpectrumSharing GARR-GEANT Link 1 [Optical] e2e CNAF - Bologna Tecnopolo Tier1 -- CERN - Ginevra (CH) via SpectrumSharing GARR-GEANT Link 2 [Optical] e2e CNAF - Bologna Tecnopolo Tier1 -- CERN - Ginevra (CH) via SpectrumSharing GARR-GEANT Link 3 [Optical] e2e CNAF - Bologna Tecnopolo Tier1 -- CERN - Ginevra (CH) via SpectrumSharing GARR-GEANT Link 4 rl1.bo01 -- rs1.mi01 rl1.rm02 -- rs1.mi02 rl2.bo01 -- rs1.mi01 rl2.rm02 -- rs1.mi02 rs1.bo01 -- rs1.mi01 rs1.rm02 -- re1.mi02 rs1.rm02 -- re2.mi01 rs1.rm02 -- re2.mi02 |
| Affected Service | OPN LHCOPN CNAF-CERN lato CERN OPN LHCOPN CNAF-Tecnopolo -- CERN lato CNAF |
| Problem type | Fault |
| Problem description | Fiber cut |
| Problem fixer | Supplier |
| Problem start | 10/04/2026 13:06 |
| Problem end | |
| Subject | T-11s1 [2B-01]: BO01-Morassutti -- RE00-ReMancasale |
| History | 10/04/2026 13:14 Investigation ongoing 10/04/2026 13:23 We opened a ticket with the cable provider 10/04/2026 15:33 Asked cable provider for updates 10/04/2026 17:43 Requested urgent updates from the operator 10/04/2026 19:18 ticket has been escalated |
| Problem fix |