Ticket info
| Ticket number | 32439 |
| Context | NOC-NetworkServices |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 28/11/2025 19:07 |
| Ticket close time | 14/01/2026 19:13 |
| Affected Link | EMBL - Monterotondo -- PoP Roma-Tizii |
| Affected Service | EMBL - Monterotondo |
| Problem type | Fault |
| Problem description | Degrado in download utente / User download degradation. |
| Problem fixer | User |
| Problem start | 27/11/2025 17:29 |
| Problem end | 14/01/2026 19:12 |
| Subject | [Download degradation] EMBL - Monterotondo |
| History | 28/11/2025 19:07 Si resta in attesa da parte di APM per effettuare ulteriori test con iperf3. / Waiting for APM to schedule additional iperf3 tests. 28/11/2025 19:46 The iperf3 test results performed today have been sent to APM via email. 03/12/2025 09:05 Numerous input errors are present on the user side router interface. After speaking with the APM, it is necessary to schedule an intervention to verify the internal cross-connects on the LAN side. We have proposed temporarily switching the traffic to the backup link. 04/12/2025 08:07 Temporarily swapped primary/backup BGP metrics 09/01/2026 14:49 User has replaced patch. Scheduled maintenance to swap BGP metrics back (TTS 32629) |
| Problem fix | User's replaced patch |