Ticket info
| Ticket number | 31282 |
| Context | NOC-NetworkServices |
| Ticket Status | Update |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 19/06/2025 13:24 |
| Ticket close time | |
| Affected Link | E2E ECMWF TC2 - CSCS lato ECMWF TC2 rl1.bo04 -- rs1.bo01 rl1.bo04 -- rs1.mi01 rl1.bo06 -- rs1.mi01 rl2.bo03 -- rs1.mi01 rl2.bo06 -- rs1.mi01 |
| Affected Service | e2e ECMWF - CSCS (Lugano) |
| Problem type | Fault |
| Problem description | Link down |
| Problem fixer | Supplier |
| Problem start | 19/06/2025 13:14 |
| Problem end | |
| Subject | [Link Down] FE01-Costabili -- BO04-Moro |
| History | 19/06/2025 13:24 A support ticket is being opened with the provider due to a suspected fiber cut. 19/06/2025 17:12 A follow-up request was sent to the operator. 19/06/2025 19:37 A follow-up request was sent to the operator. 20/06/2025 08:11 A follow-up request was sent to the operator. 20/06/2025 09:30 A follow-up request was sent to the operator. 20/06/2025 10:38 sollecitato operatore. Effettuata escalation III LIVELLO 20/06/2025 11:23 Cavi tranciati, lavorazione complessa 20/06/2025 16:23 Cables cut, complex repairs in progress. Waiting for operator update 20/06/2025 18:59 Teams notify us of the start of cable splicing, updates will follow. 20/06/2025 19:38 Circuit has been rerouted using a temporary splice. We will notify the date for the final repair as soon as it is confirmed. |
| Problem fix |