Ticket info
| Ticket number | 28816 |
| Context | NOC-NetworkServices |
| Ticket Status | Update |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 22/03/2024 07:54 |
| Ticket close time | |
| Affected Link | [Optical] e2e CNAF - Bologna Morassutti Tier1 -- CERN - Ginevra (CH) via SpectrumSharing GARR-GEANT Link 1 [Optical] e2e CNAF - Bologna Morassutti Tier1 -- CERN - Ginevra (CH) via SpectrumSharing GARR-GEANT Link 2 [Optical] e2e CNAF - Bologna Morassutti Tier1 -- CERN - Ginevra (CH) via SpectrumSharing GARR-GEANT Link 3 [Optical] e2e CNAF - Bologna Morassutti Tier1 -- CERN - Ginevra (CH) via SpectrumSharing GARR-GEANT Link 4 rl1.bo01 -- rs1.mi01 rl1.rm02 -- rs1.mi02 rl2.rm02 -- rs1.mi02 rs1.bo01 -- rs1.mi01 rs1.rm02 -- re1.mi01 rs1.rm02 -- re1.mi02 |
| Affected Service | OPN LHCOPN CNAF-CERN |
| Problem type | Fault |
| Problem description | Fiber Cut |
| Problem fixer | Supplier |
| Problem start | 22/03/2024 02:55 |
| Problem end | |
| Subject | RE00-ReMancasale -- PC00-Piacenza/A |
| History | 22/03/2024 07:54 Si apre tt operatore 22/03/2024 07:56 Aggiunto tt operatore 22/03/2024 07:57 Aggiunti affected link 22/03/2024 10:25 Sollecitato operatore 22/03/2024 10:31 Asked for updates 22/03/2024 13:25 Asked for updates 22/03/2024 17:39 Asked for updates 25/03/2024 08:12 Asked for updates 25/03/2024 11:07 Asked for updates 25/03/2024 13:22 Escalated the ticket and asked for urgent updates 25/03/2024 18:01 Asked for updates 25/03/2024 19:33 Effettuata escalation 26/03/2024 07:53 Escalated the ticket and asked for urgent updates 26/03/2024 08:20 Fiber cut located on the highway between Mancasale and Piacenza. Technicians are waiting for the permission 26/03/2024 16:16 ETR is expected today, a temporary urgent splicing will be performed in the afternoon, waiting for the permanent fix 26/03/2024 19:32 Asked for updates 27/03/2024 08:02 Asked for updates 27/03/2024 15:54 Link up 02/04/2024 08:57 In attesa intervento definitivo 02/04/2024 09:20 Sollecitato intervento definitivo 02/04/2024 12:27 Intervento definitivo previsto per il 05/04 05/04/2024 12:11 asked for an update on today's planned intervention 10/04/2024 07:53 asked for an update 23/04/2024 08:21 asked for updates |
| Problem fix | Riparata fibra in tratta autostradale con cavo provvisorio |