Ticket info
Ticket number | 25969 |
Context | NOC-NetworkServices |
Ticket Status | Close |
Ticket Source | GARR |
Ticket Type | Incident |
Ticket open time | 14/07/2022 08:16 |
Ticket close time | 19/01/2023 12:13 |
Affected Link | R1-CS.PA1 -- R2-CS.CS R2-CS.PA1 -- R2-CS.BA1 RX2.PA1 -- RX2.BA1 |
Affected Service | |
Problem type | Fault |
Problem description | Link down |
Problem fixer | Supplier |
Problem start | 14/07/2022 08:11 |
Problem end | 14/07/2022 13:54 |
Subject | T-50s5: Bagheria Villarosa -- PoP PA1 [dark fiber] |
History | 14/07/2022 08:16 Probabile taglio fibra. Si apre tkt operatore 14/07/2022 08:24 Aperto ticket operatore 14/07/2022 12:37 Escalation operatore 14/07/2022 13:50 Intervento in corso, risoluzione prevista per le ore 17,00 circa. 15/07/2022 09:44 Link up |
Problem fix | Sostituito cavo con provvislorio |