GARR Integrated Networking Suite
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Ticket info

Ticket number 25969
Context NOC-NetworkServices
Ticket Status Update
Ticket Source GARR
Ticket Type Incident
Ticket open time 14/07/2022 08:16
Ticket close time
Affected Link R1-CS.PA1 -- R2-CS.CS
R2-CS.PA1 -- R2-CS.BA1
RX2.PA1 -- RX2.BA1
Affected Service
Problem type Fault
Problem description Link down
Problem fixer Supplier
Problem start 14/07/2022 08:11
Problem end 14/07/2022 13:54
Subject T-50s5: Bagheria Villarosa -- PoP PA1 [dark fiber]
History 14/07/2022 08:16
Probabile taglio fibra. Si apre tkt operatore
14/07/2022 08:24
Aperto ticket operatore
14/07/2022 12:37
Escalation operatore
14/07/2022 13:50
Intervento in corso, risoluzione prevista per le ore 17,00 circa.
15/07/2022 09:44
Link up
Problem fix Sostituito cavo con provvislorio