Ticket info
| Ticket number | 25969 |
| Context | NOC-NetworkServices |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 14/07/2022 08:16 |
| Ticket close time | 19/01/2023 12:13 |
| Affected Link | R1-CS.PA1 -- R2-CS.CS R2-CS.PA1 -- R2-CS.BA1 RX2.PA1 -- RX2.BA1 |
| Affected Service | |
| Problem type | Fault |
| Problem description | Link down |
| Problem fixer | Supplier |
| Problem start | 14/07/2022 08:11 |
| Problem end | 14/07/2022 13:54 |
| Subject | T-50s5: Bagheria Villarosa -- PoP PA1 [dark fiber] |
| History | 14/07/2022 08:16 Probabile taglio fibra. Si apre tkt operatore 14/07/2022 08:24 Aperto ticket operatore 14/07/2022 12:37 Escalation operatore 14/07/2022 13:50 Intervento in corso, risoluzione prevista per le ore 17,00 circa. 15/07/2022 09:44 Link up |
| Problem fix | Sostituito cavo con provvislorio |