Ticket info
Ticket number | 24585 |
Context | NOC-NetworkServices |
Ticket Status | Close |
Ticket Source | GARR |
Ticket Type | Incident |
Ticket open time | 14/09/2021 17:41 |
Ticket close time | 17/09/2021 19:00 |
Affected Link | RE1-PG -- RX1-RM2 Link 1 |
Affected Service | |
Problem type | Fault |
Problem description | Link down |
Problem fixer | Supplier |
Problem start | 14/09/2021 17:24 |
Problem end | 17/09/2021 15:33 |
Subject | RE1-PG -- RX1-RM2 Link 1 |
History | 14/09/2021 17:41 Aperto tkt operatore 14/09/2021 19:18 Sollecitato operatore 15/09/2021 10:21 Sollecitato operatore 15/09/2021 10:26 Intervento in corso 16/09/2021 08:11 Nuovo intervento previsto per questa mattina 17/09/2021 08:55 Intervento rimandato a stamattina 17/09, Caprini richiede accesso del tecnico c/o Roma Tizii. 17/09/2021 19:00 Fibre staccate per errore per un'altra manutenzione. |
Problem fix | Ricollegate fibre |