Ticket info
| Ticket number | 23768 |
| Context | NOC-NetworkServices |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 09/03/2021 16:24 |
| Ticket close time | 21/07/2021 18:54 |
| Affected Link | CNR - ITAE Messina -- PoP Messina-Pugliatti |
| Affected Service | CNR - ITAE Messina |
| Problem type | Fault |
| Problem description | Riscontrato errore sul router |
| Problem fixer | Supplier |
| Problem start | 02/03/2021 15:14 |
| Problem end | 21/06/2021 00:00 |
| Subject | CNR - ITAE Messina |
| History | 09/03/2021 16:24 aperto ticket a maticmind e richiesto analisi 08/04/2021 12:11 sollecitato operatore 27/04/2021 14:12 sollecitato operatore 13/05/2021 15:34 Previsto upgrade SO del router lunedì 16 ore 08:00 10/06/2021 15:28 Upgrade posticipato a lunedì 14 giugno ore 8:00 |
| Problem fix | upgrade effettuato. errore rientrato |