Ticket info
| Ticket number | 23421 |
| Context | NOC-NetworkServices |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 23/11/2020 10:50 |
| Ticket close time | 04/12/2020 18:36 |
| Affected Link | CNR - Parma - Backup 1 -- PoP Bologna-Morassutti INFN - Parma - Backup 1 -- PoP Bologna-Morassutti UNI-Parma - Backup 1 -- PoP Bologna-Morassutti |
| Affected Service | CNR - IMEM Parma INFN - Parma UNI-Parma |
| Problem type | Fault |
| Problem description | Link down |
| Problem fixer | Supplier |
| Problem start | 23/11/2020 07:00 |
| Problem end | 24/11/2020 14:45 |
| Subject | INFN - Parma, UNI-Parma, CNR - IMEM Parma |
| History | 23/11/2020 10:50 verifiche in corso 23/11/2020 11:16 aperto ticket telecom 24/11/2020 15:07 Escalation I e II e III e IV Livello. |
| Problem fix | ripristinata fibra ottica |