Ticket info
| Ticket number | 23397 |
| Context | NOC-NetworkServices |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 17/11/2020 16:51 |
| Ticket close time | 30/11/2020 17:16 |
| Affected Link | |
| Affected Service | |
| Problem type | Fault |
| Problem description | Segnalazione fibra interrotta |
| Problem fixer | Supplier |
| Problem start | 17/11/2020 11:17 |
| Problem end | 30/11/2020 17:15 |
| Subject | [INRIM LIFT FI-MT] IPL-T4: Macchia di Ferrandina -- ASI - Matera [dark fiber] |
| History | 17/11/2020 16:51 si apre ticket telecom 17/11/2020 17:01 aperto ticket operatore 1842579 23/11/2020 16:55 Escalation I e II Livello 24/11/2020 15:05 Escalation III e IV Livello. 30/11/2020 17:16 Link ripristinato e correttamente in servizio. Chiuso tkt. |
| Problem fix | Sostituita tratta degradata. |