Ticket info
| Ticket number | 24938 |
| Context | NOC-PoP |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 29/11/2021 08:22 |
| Ticket close time | 05/01/2022 11:35 |
| PoP | BR00-Cittadella |
| Equipment | rx1.br.garr.net |
| Affected Link | |
| Affected Service | |
| Problem description | RX1.BR Loss of communication with Backup RE |
| Problem fixer | Supplier |
| Problem start | 28/11/2021 17:00 |
| Problem end | 15/12/2021 17:00 |
| Problem type | Fault |
| Subject | BR00-Cittadella |
| History | 29/11/2021 08:22 Aperto case vendor per verifica. 29/11/2021 16:45 Aperto ticket operatore. Richiesto reseat ed eventuale sostituzione del RE0. 09/12/2021 19:37 Sostituita CB0 e RE0. RE0 OK Status. In attesa dello switchover. 05/01/2022 11:35 Effettuato switchover con successo. |
| Problem fix | Sostituzione CB0 e RE0 |