Ticket info
| Ticket number | 21851 |
| Context | NOC-PoP |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 16/10/2019 19:22 |
| Ticket close time | 06/11/2019 18:44 |
| PoP | PoP Bologna-Morassutti |
| Equipment | |
| Affected Link | RX1.FRA -- RX2.BO1 RX2.BA1 -- RX2.BO1 RX2.BA1 -- RX2.BO1 RX2.BO1 -- RX2.RM2 RX2.BO1 -- RX2.RM2 |
| Affected Service | |
| Problem description | CRPC [Shelf0 Slot:120] --> BD_STATUS Alarm |
| Problem fixer | Supplier |
| Problem start | 16/10/2019 19:19 |
| Problem end | 24/10/2019 16:12 |
| Problem type | Fault |
| Subject | [WDM] -- PoP Bologna-Morassutti |
| History | 16/10/2019 19:22 Effettuata segnalazione supporto Huawei. 18/10/2019 16:06 Aperta segnalazione a Telecom 22/10/2019 12:28 Sostituzione pompa Raman 24/10/2019 16:13 Connettivita' ripristinata, in monitoraggio |
| Problem fix | Sostituita scheda CRPC e riconfigurati i DIP Switch. |