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| Ticket number | 20829 |
| Context | NOC-PoP |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 11/02/2019 09:03 |
| Ticket close time | 13/02/2019 12:30 |
| Affected Link | RX2.PA1 -- RX2.BA1 |
| Affected Service | |
| Problem type | Fault |
| Problem description | Assenza di connettivita' |
| Problem fixer | Supplier |
| Problem start | 11/02/2019 08:27 |
| Problem end | 13/02/2019 10:06 |
| Subject | [WDM] - POP Pa1 - RX2.PA1 -- RX2.BA1 |
| History | 11/02/2019 09:03 Aperto ticket 11/02/2019 10:32 Aperto case a vendor e inviate info richieste 13/02/2019 10:18 Connettivita' ripristinata. In monitoraggio. 13/02/2019 12:30 Chiuso ticket |
| Problem fix | Effettuata sostituzione TIM-1B-100GE. |
| PoP | PoP Palermo-Scienze |
| Equipment |