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| Ticket number | 20638 |
| Context | NOC-PoP |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 10/12/2018 09:46 |
| Ticket close time | 21/02/2019 18:37 |
| Affected Link | CIRA - Capua -- PoP Napoli-Portici backup RC.CE -- RX1.NA6 backup UNI-Napoli Seconda Università - sede di Caserta -- PoP Napoli-Portici backup |
| Affected Service | |
| Problem type | Fault |
| Problem description | Assenza di connettivita' |
| Problem fixer | GARR |
| Problem start | 10/12/2018 08:57 |
| Problem end | 10/12/2018 12:27 |
| Subject | POP Caserta Vivaldi |
| History | 10/12/2018 09:46 Aperto ticket 10/12/2018 10:20 Connettivita' ripristinata, in monitoraggio 10/12/2018 11:14 Link nuovamente down 21/02/2019 18:37 Chiuso ticket |
| Problem fix | Reset scheda TIM su apparato ottico lato CE |
| PoP | PoP Caserta-Vivaldi |
| Equipment |