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| Ticket number | 23870 |
| Context | NOC-NetworkServices |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 07/04/2021 18:34 |
| Ticket close time | 14/04/2021 16:24 |
| Affected Link | RX1.TS1 -- RX2.MI2 emergenza |
| Affected Service | ARNES accesso GEANT backup |
| Problem type | Fault |
| Problem description | Experiencing outage. Checks in progress |
| Problem fixer | Supplier |
| Problem start | 07/04/2021 18:03 |
| Problem end | 07/04/2021 18:30 |
| Subject | ARNES accesso GEANT backup |
| History | 07/04/2021 18:34 Experiencing outage. Checks in progress |
| Problem fix | Servizio ripristinato durante troubleshooting |