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Ticket number 23768
Context NOC-NetworkServices
Ticket Status Close
Ticket Source GARR
Ticket Type Incident
Ticket open time 09/03/2021 16:24
Ticket close time 21/07/2021 18:54
Affected Link CNR - ITAE Messina -- PoP Messina-Pugliatti
Affected Service CNR - ITAE Messina
Problem type Fault
Problem description Riscontrato errore sul router
Problem fixer Supplier
Problem start 02/03/2021 15:14
Problem end 21/06/2021 00:00
Subject CNR - ITAE Messina
History 09/03/2021 16:24
aperto ticket a maticmind e richiesto analisi
08/04/2021 12:11
sollecitato operatore
27/04/2021 14:12
sollecitato operatore
13/05/2021 15:34
Previsto upgrade SO del router lunedì 16 ore 08:00
10/06/2021 15:28
Upgrade posticipato a lunedì 14 giugno ore 8:00
Problem fix upgrade effettuato. errore rientrato