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| Ticket number | 23285 |
| Context | NOC-NetworkServices |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 14/10/2020 12:07 |
| Ticket close time | 28/10/2020 09:46 |
| Affected Link | ITC Besta - Ragusa -- PoP Ragusa - Tessaglia - FW |
| Affected Service | RGTD03000T - ITC Besta - Ragusa |
| Problem type | Fault |
| Problem description | Link down |
| Problem fixer | Supplier |
| Problem start | 14/10/2020 11:15 |
| Problem end | 14/10/2020 12:24 |
| Subject | ITC Besta - Ragusa -- PoP Ragusa - Tessaglia - FW |
| History | 14/10/2020 12:07 Indagini in corso 14/10/2020 12:08 Probabile assenza alimentazione elettrica 26/10/2020 19:16 Link up |
| Problem fix | Sostituito cavo in fibra |