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| Ticket number | 23267 |
| Context | NOC-NetworkServices |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 08/10/2020 18:54 |
| Ticket close time | 11/11/2020 18:33 |
| Affected Link | LSS E.Fermi-Ragusa -- PoP Ragusa - Tessaglia - FW |
| Affected Service | RGPS01000R - Liceo Scientifico Fermi - Ragusa |
| Problem type | Degradation |
| Problem description | WAN interface input errors |
| Problem fixer | Supplier |
| Problem start | 08/10/2020 00:00 |
| Problem end | 09/11/2020 09:36 |
| Subject | RGPS01000R - Liceo Scientifico Fermi - Ragusa |
| History | 08/10/2020 18:54 Richiesto intervento di sostituzione ottica/router 14/10/2020 09:55 Richiesto intervento di verifica tratta in fibra 29/10/2020 12:31 Richiesta sostituzione ottica lato PoP 04/11/2020 12:08 Nuovo ticket operatore per verifica tratta 05/11/2020 15:52 Nuovo intervento previsto domani 06/11/2020 ore 08:00 11/11/2020 18:33 degrado rientrato |
| Problem fix | connettore pulito |