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| Ticket number | 21766 |
| Context | NOC-NetworkServices |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 30/09/2019 08:49 |
| Ticket close time | 18/10/2019 09:39 |
| Affected Link | INGV - Lipari -- Raccolta MPLS di TI INGV - Lipari -- Raccolta MPLS di TI backup |
| Affected Service | INGV - Lipari (ME) |
| Problem type | Degradation |
| Problem description | Link degradato |
| Problem fixer | Supplier |
| Problem start | 30/09/2019 01:12 |
| Problem end | 14/10/2019 15:42 |
| Subject | INGV - Lipari (ME) |
| History | 01/10/2019 12:16 Richiesto nuovo intervento operatore 03/10/2019 14:25 Link non ancora stabile. Richiesto nuovo intervento operatore. 14/10/2019 10:12 Link instabile. Richiesti aggiornamenti operatore 18/10/2019 09:39 Link stabile |
| Problem fix | Sostituita permuta raccordo tra sala D e sala A c.le ct/ala |