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| Ticket number | 21638 |
| Context | NOC-NetworkServices |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 05/09/2019 09:11 |
| Ticket close time | 16/09/2019 19:14 |
| Affected Link | CNR - ITC L'Aquila -- Raccolta MPLS di TI backup |
| Affected Service | CNR - ITC L'Aquila |
| Problem type | Fault |
| Problem description | Connettivita' assente, in corso verifiche |
| Problem fixer | Supplier |
| Problem start | 05/09/2019 09:06 |
| Problem end | 05/09/2019 09:09 |
| Subject | CNR - ITC L\'Aquila |
| History | 05/09/2019 09:11 Connettivita' assente, in corso verifiche 16/09/2019 19:14 Link ripristinato e correttamente funzionante |
| Problem fix | Link ristabilito a seguito di ripristino elettricita' |