Ticket info
| Ticket number | 21557 |
| Context | NOC-NetworkServices |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 12/08/2019 14:00 |
| Ticket close time | 20/09/2019 16:23 |
| Affected Link | INAF - Cagliari -- PoP Cagliari-Marengo backup |
| Affected Service | INAF - OA Cagliari - Selargius (CA) |
| Problem type | Fault |
| Problem description | Assenza di connettività . |
| Problem fixer | Supplier |
| Problem start | 12/08/2019 06:31 |
| Problem end | 20/09/2019 12:00 |
| Subject | INAF - Cagliari -- PoP Cagliari-Marengo backup |
| History | 12/08/2019 14:00 Aperto tkt. Contattato APM via mail. 13/08/2019 12:24 Contattato supporto tecnico Netcom 21/08/2019 09:22 Chiesti aggiornamenti al supporto tecnico, in attesa di comunicazioni 18/09/2019 12:22 Probabile guasto media converter 20/09/2019 16:23 Link ripristinato |
| Problem fix | Sostituito Hardware |