Ticket info
| Ticket number | 21514 |
| Context | NOC-NetworkServices |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 02/08/2019 10:55 |
| Ticket close time | 28/08/2019 16:49 |
| Affected Link | ENEA - Lampedusa -- Raccolta MPLS di TI ENEA - Lampedusa -- Raccolta MPLS di TI, backup backup |
| Affected Service | ENEA - Lampedusa |
| Problem type | Fault |
| Problem description | Circuito fortemente intermittente |
| Problem fixer | Supplier |
| Problem start | 02/08/2019 10:00 |
| Problem end | 05/08/2019 16:54 |
| Subject | ENEA - Lampedusa |
| History | 02/08/2019 10:55 Aperto tkt 02/08/2019 11:12 APM: controlli in corso 02/08/2019 14:27 CNA: tecnico a lavoro sul guasto 09/08/2019 14:25 Sollecitato tkt 28/08/2019 16:49 Servizio ripristinato |
| Problem fix | Intervento operatore |