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| Ticket number | 21485 |
| Context | NOC-NetworkServices |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 29/07/2019 08:13 |
| Ticket close time | 27/08/2019 19:27 |
| Affected Link | ITIS Volterra -- PoP Ancona-MonteDago |
| Affected Service | ANIS014007 - IIS Volterra-Elia - Ancona |
| Problem type | Fault |
| Problem description | Link down |
| Problem fixer | User |
| Problem start | 28/07/2019 02:33 |
| Problem end | 31/07/2019 09:45 |
| Subject | ANIS014007 - IIS Volterra-Elia - Ancona |
| History | 29/07/2019 08:13 Verifiche in corso. 27/08/2019 19:27 Link ripristinato e funzionante a seguito di itervento utente in sede |
| Problem fix | Ripristinata fem in sede utente |