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| Ticket number | 20804 |
| Context | NOC-NetworkServices |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 30/01/2019 17:28 |
| Ticket close time | 22/02/2019 10:54 |
| Affected Link | IIS Juvara - Siracusa -- PoP Siracusa-Scala Greca |
| Affected Service | |
| Problem type | Fault |
| Problem description | sede isolata |
| Problem fixer | User |
| Problem start | 30/01/2019 15:18 |
| Problem end | 31/01/2019 08:45 |
| Subject | IIS Juvara - Siracusa -- PoP Siracusa-Scala Greca |
| History | |
| Problem fix | ripristinata fem |