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| Ticket number | 20388 |
| Context | NOC-NetworkServices |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 01/10/2018 09:01 |
| Ticket close time | 29/05/2019 11:49 |
| Affected Link | IRCCS OSG De Bellis - Castellana Grotte (BA) -- PoP Bari-Amendola |
| Affected Service | |
| Problem type | Fault |
| Problem description | Assenza di connettivita' |
| Problem fixer | Supplier |
| Problem start | 30/09/2018 02:42 |
| Problem end | 02/10/2018 17:39 |
| Subject | IRCCS OSG De Bellis - Castellana Grotte (BA) -- PoP Bari-Amendola |
| History | 01/10/2018 09:01 Aperto guasto 01/10/2018 09:38 In corso verifiche lato POP 02/10/2018 18:53 In monitoraggio. 29/05/2019 11:49 Chiuso ticket |
| Problem fix | Effettuata sostituzione piastra ISA BOARD su dispositivo ADM c/o PoP. |