Ticket info
| Ticket number | 20239 |
| Context | NOC-NetworkServices |
| Ticket Status | Close |
| Ticket Source | GARR |
| Ticket Type | Incident |
| Ticket open time | 14/08/2018 16:39 |
| Ticket close time | 06/09/2018 15:08 |
| Affected Link | CNR - IAMC Capo Granitola -- PoP Palermo-Scienze |
| Affected Service | |
| Problem type | Fault |
| Problem description | Assenza di connettività |
| Problem fixer | User |
| Problem start | 13/08/2018 20:57 |
| Problem end | 20/08/2018 11:25 |
| Subject | CNR - IAMC Capo Granitola -- PoP Palermo-Scienze |
| History | 14/08/2018 16:39 Aperto tkt. Inviata mail APM per richiesta apertura porte ICMP per monitoraggio. 16/08/2018 14:21 Contattato APM via mail |
| Problem fix | ripristinata fem apparato |